FREE DELIVERY ON ORDERS OVER R 1500
SHIPPING POLICY
OVERVIEW
Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your record. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us immediately if you notice any discrepancies. If you do not receive this email, contact us ASAP.
1. SHIPPING COSTS
For all clothing orders within South Africa, we have a flat rate shipping fee of R110. Delivery is free if you spend R1500 or more on an online order. Please note collection is also available at our Scribble Babies HQ. Please note that Courier lead times may vary – all dependent on where in RSA you are based .
2. DELIVERY TIMES
We always strive to ship orders in a timely manner and quicker than the times indicated. Orders are processed and shipped within 1-5 business days of payment clearing in our bank account (does not include Saturday, Sundays or South African holidays).
If you notice any discrepancies on your order form, please contact us immediately to prevent any delays in receiving your order.
3. SHIPPING DELAYS
We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. We manufacture all of our own clothes, and sometimes large orders take more time to make, if your order takes longer than the 1-5 days specified, we will do our best to help you as best we can and endeavor to inform you as soon as we know of any impending delays.
4. FAILED DELIVERY
Please notify Scribble Babies upon placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). Should the courier service not be able to complete a delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of purchaser or assigned persons to accept the parcel, within regular delivery times, Lullaby Rock may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.